Privacy Policy

1 Introduction

At Grokal, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you access our website, mobile app, or other digital platforms. Grokal is a subsidiary of Pranetra Technologies Pvt. Ltd.

2 Information We Collect

• Name, email, and phone number
• Delivery address and order history
• Location data (only with permission)
• Device information and browser type
• App usage data for performance improvement

3 How We Use Your Information

• To fulfill grocery and produce deliveries
• To send important notifications and order updates
• To improve our services, UX/UI, and customer support
• To comply with legal obligations

4 Data Sharing

We share data only with essential service providers like delivery agents, logistics partners, and technology vendors. We do not sell your data to any third parties.

5 Cookies & Tracking

We use cookies and similar technologies to enhance your experience, analyze site traffic, and personalize content. You may manage cookie preferences through your browser settings.

6 Data Security

Your data is securely stored using industry-standard encryption and access controls. Despite our efforts, no system is 100% secure, and we encourage safe usage practices on your end.

7 Your Rights

• Request access to your data
• Request correction or deletion of data
• Opt-out of promotional emails
• Request account deletion anytime

8 Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal data from children without parental consent.

9 Policy Updates

We may update this Privacy Policy periodically. We encourage you to review it regularly. Continued use of our services indicates your acceptance of any changes.