Terms & Conditions

1 Acceptance of Terms

By using Grokal’s website, app, or services, you agree to these Terms and Conditions. If you do not agree, please refrain from using our platform. Grokal is a subsidiary of Pranetra Technologies Pvt. Ltd.

2 Services Provided

Grokal delivers groceries, fruits, and vegetables from local vendors directly to your door via our mobile app, website, and admin-managed system.

3 User Accounts

To access some features, you may need to register and create an account. You are responsible for maintaining the confidentiality of your account credentials.

4 Orders and Payments

All orders placed through our platform are subject to product availability and acceptance. Payments must be made through approved payment methods listed on the platform.

5 Cancellations and Refunds

Orders once placed may be canceled within a limited window. Refunds, if applicable, will be processed based on our cancellation policy. Perishable items may not be eligible.

6 Prohibited Use

• Do not use Grokal for any illegal or unauthorized purposes
• Do not interfere with the platform’s operation or security
• Do not misuse or manipulate pricing, offers, or promotions

7 Intellectual Property

All content on Grokal, including logos, branding, UI/UX, and custom code, is the property of Grokal and protected by applicable laws.

8 Limitation of Liability

Grokal is not liable for delays, delivery issues, or vendor defaults. We make no warranties regarding uninterrupted service or error-free performance.

9 Termination

We reserve the right to suspend or terminate your account if we believe you’ve violated these Terms or misused our services.

10 Changes to Terms

We may update these Terms from time to time. Changes will be posted on this page. Continued use of Grokal implies acceptance of the updated terms.